WhatsApp ordering & support bot for a restaurant group
Restaurant group, 4 outlets
A WhatsApp assistant that shows the menu, takes orders and reservations, answers questions in Sinhala and English, and hands complex requests to staff — with every order landing in the kitchen sheet.
0/7
Availability
0
Languages
0
Outlets
The challenge
Staff were answering the same WhatsApp questions all day — menu, opening hours, delivery areas — and orders taken by chat were often mistyped or missed during rush hours.
What we did
Business Assistant package: menu & FAQ knowledge base, order flow with address and payment link, reservation booking synced to Google Calendar, bilingual replies, human handoff with a summary, and a Google Sheets order log per outlet.
The result
The bot now handles routine questions and orders around the clock; staff step in only for exceptions, and outlet managers see every order in one sheet.
