Payment & Refund Policy

1. Accepted payment methods

• Credit and debit cards — Visa, Mastercard and American Express — processed through a secure, PCI-DSS compliant payment gateway. We never see or store your full card details.
• Direct bank transfer to the account details shown on your invoice (LKR). Prices are quoted in LKR for clients in Sri Lanka and in USD for international clients (shown automatically on our website); the invoice states the currency, and international clients may pay in USD by card or transfer.
• Payment links are sent with each invoice; card payments are confirmed instantly, bank transfers once funds are received.

2. Payment schedule — projects

• Website, e-commerce, branding and video projects: 50% advance to start, 50% before final handover / go-live, unless your proposal states otherwise.
• Larger projects may be split into milestones (for example 40% / 30% / 30%).
• Instalments: website and e-commerce packages can be paid in 2–3 monthly interest-free instalments as stated on the package; the first instalment is due before work starts and final handover follows the final instalment. Alternatively, a 2–5% discount applies to full upfront payment as stated on the package.
• Small design and video packages are payable in full in advance.

3. Payment schedule — monthly services

• Advertising, social media, SEO and retainer packages are billed monthly in advance on the same date each month.
• 3-month subscriptions receive the discount stated on the package and are billed either upfront or monthly as agreed.
• Ad spend is not part of our fees and is paid by you directly to Meta, Google, TikTok or other platforms.

4. Invoice terms

• Invoices are due within 7 days of issue unless stated otherwise.
• Work may pause when an invoice is more than 14 days overdue; deliverables and hosting are released on payment.
• Bank charges for international transfers are borne by the payer. Any applicable taxes are shown on the invoice.

5. Refunds

We aim for every client to be satisfied and will always try to fix a problem before discussing refunds. Because our work is custom and time-based, refunds are limited as follows:

• Before work starts: advance payments are refundable in full, minus any payment-gateway fees, if you cancel before kick-off.
• After work starts: the advance covers work already performed and is non-refundable. If you cancel mid-project, you pay for work completed to date (pro-rated against milestones) and receive the work produced so far.
• Monthly services: fees for the current period are non-refundable once the period has started; cancel with 14 days' notice to stop future billing. Ad spend paid to platforms is never refundable by us.
• Completed deliverables that were approved by you are not refundable.
• Third-party costs already incurred on your behalf (domains, hosting, stock media, plugins, licences) are non-refundable.
• If we fail to deliver an agreed scope and cannot remedy it within a reasonable time, you are entitled to a refund of the fees paid for the undelivered part.

6. How to request a refund

Email us with your invoice number and the reason. We respond within 3 business days and, where a refund is approved, process it within 10 business days to the original payment method (card refunds may take a further 5–10 business days to appear depending on your bank).

7. Chargebacks

Please contact us before raising a chargeback with your bank — almost every issue can be resolved directly and faster. Unwarranted chargebacks for work delivered may result in suspension of services and recovery of costs.