Terms & Conditions

1. Who we are

Xura Global ("we", "us", "our") is a digital marketing and technology agency based in Sri Lanka providing strategy, branding, design, web and e-commerce development, paid advertising, social media, video production, AI search optimization and AI automation services to clients in Sri Lanka and internationally.

2. Quotes, proposals and packages

Prices on this website are shown in Sri Lankan Rupees (LKR) for visitors in Sri Lanka and in US Dollars (USD) for international visitors, and are valid at the time of publication. We may change published prices at any time; the price agreed in your accepted quote or invoice is the price that applies to your project.

Package inclusions listed on our website describe the standard scope. Anything not listed is out of scope and will be quoted separately. A quote is valid for 14 days unless stated otherwise.

3. How an engagement starts

• You accept a written quote, proposal or invoice (email confirmation is sufficient).
• For project work, the advance payment described in our Payment Policy is received.
• You provide the content, access and approvals listed in the proposal.
• A start date is confirmed and the project timeline begins.

4. Your responsibilities

• Provide accurate content, brand assets, product data, logins and approvals when requested. Delays in providing these extend the timeline accordingly.
• Ensure you own or have the right to use all material you supply (text, images, video, fonts, trademarks).
• Review deliverables and respond to approval requests within 5 business days unless otherwise agreed.
• Keep your own accounts (ad accounts, domains, hosting, social profiles) secure and provide access through the platform's official access-sharing features where possible.

5. Our responsibilities

• Deliver the agreed scope with reasonable skill and care, in line with the timelines in our Project Delivery Policy.
• Communicate clearly and promptly — you will always know what stage your project is at.
• Keep your information confidential and use it only for the engagement.
• Follow platform policies (Meta, Google, TikTok, etc.) when running campaigns on your behalf.

6. Revisions and change requests

Each package includes the number of revision rounds stated in its description. A revision is a refinement of delivered work within the agreed scope. A change request is new work or a change to the agreed scope (for example additional pages, new features, extra videos, a different concept after approval) and is quoted and billed separately.

Revisions requested after final approval and delivery are treated as new work.

7. Ownership and intellectual property

On full payment, you own the final deliverables created specifically for you — your website, brand identity, videos, ad creatives and content. Until full payment is received, all deliverables remain our property and are licensed to you for review only.

You always own your domain names, hosting accounts, ad accounts, social profiles and the data in them. We never hold these hostage.

We retain ownership of our pre-existing tools, code libraries, templates, processes and know-how, and grant you a perpetual licence to use them as part of your deliverables. Third-party assets (stock media, fonts, plugins, themes) are subject to their own licences.

Unless you ask us not to in writing, we may show completed work in our portfolio and marketing.

8. Advertising and marketing services

• Ad spend is separate from our management fees and is paid by you directly to the advertising platform from your own ad account.
• We do not guarantee specific rankings, traffic, leads, sales or return on ad spend. Results depend on your market, offer, budget, website and factors outside our control. We do commit to transparent reporting and continuous optimisation.
• You are responsible for the legality and accuracy of claims made in your advertising and for compliance with laws applicable to your products.
• Platform decisions (account restrictions, ad rejections, algorithm changes) are outside our control; we will help you respond to them.

9. Third-party services

Websites and campaigns rely on third-party services — hosting, domain registrars, payment gateways, ad platforms, email providers, plugins and APIs. We select and configure these carefully but do not control their uptime, pricing or policies and are not liable for their failures. Where a third-party subscription is included in a package (for example first-year hosting and domain), renewal after the included period is at the then-current rate.

10. Confidentiality and data

Both parties will keep the other's non-public information confidential. We process personal data in accordance with our Privacy Policy and applicable law, including Sri Lanka's Personal Data Protection Act. Where we process customer data on your behalf (for example leads collected through a website we host), we do so only on your instructions.

11. Limitation of liability

To the maximum extent permitted by law, our total liability arising from any engagement is limited to the fees you have paid us for that engagement in the preceding three months. We are not liable for indirect or consequential losses including lost profits, lost data or business interruption. Nothing in these Terms limits liability that cannot be limited by law.

12. Suspension and termination

Monthly services can be cancelled by either party with 14 days' written notice; work already performed in the current period remains payable. Project work can be cancelled in accordance with the Payment & Refund Policy.

We may suspend or terminate services if invoices are more than 14 days overdue, if you breach these Terms, or if continuing would require us to break the law or a platform policy.

13. General

• These Terms are governed by the laws of Sri Lanka and disputes are subject to the jurisdiction of the courts of Colombo. We will always try to resolve concerns directly first.
• If any part of these Terms is unenforceable, the rest remains in force.
• We may update these Terms; the version published on this page at the time you accept a quote applies to that engagement.
• Questions: contact us via the details on our Contact page.