Policies

How we work with you — in writing

Clear, plain-English policies covering our terms, how projects are delivered, how payment and refunds work, and what ongoing maintenance includes.

Terms & Conditions

The terms governing use of the Xura Global website and engagement of our digital marketing, design, development and video services.

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Project Delivery Policy

How Xura Global scopes, schedules, delivers and hands over projects — timelines, milestones, approvals and what happens when things change.

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Payment & Refund Policy

Accepted payment methods (Visa, Mastercard, American Express, bank transfer), payment schedules, instalments, and Xura Global's refund and cancellation terms.

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General Maintenance Policy

What Xura Global's included first-year maintenance covers for websites and e-commerce stores, response times, exclusions and paid maintenance plans thereafter.

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Privacy Policy

What we collect, how we use it, and your rights — including our cookieless analytics.

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Accepted payment methods

VISAmastercardAmerican
Express Bank transfer

Credit and debit cards (Visa, Mastercard, American Express) and direct bank transfer. Card payments are processed through a secure PCI-DSS compliant gateway. Bank transfer details are provided on your invoice. Website and e-commerce packages can be paid in 2–3 interest-free instalments.

PCI-DSS secure checkout

Payment & refund policy →